Revenues and Benefits Specialist

2 weeks ago

Wrexham, Wrexham, United Kingdom NEC Full time

Job Title: Revenues and Benefits Assessor

Job Summary:

We are seeking a highly skilled and experienced Revenues and Benefits Assessor to join our team at NEC Software Solutions. As a key member of our Revenues and Benefits department, you will be responsible for processing housing and council tax changes, UC cases, reviews, and new claims, ensuring excellent accuracy and meeting KPIs.

Main Responsibilities:

  • Deal directly with customers via letter, email, and telephone to deliver excellent customer service and meet service contractual requirements.
  • Meet deadlines and perform duties with minimal support, maintaining high levels of workload consistency.
  • Complete tasks in line with Right Time Indicator, Right Benefit Indicator, and Subsidy regulations.
  • Coach and mentor junior staff and colleagues, sharing best practices and leading update sessions.
  • Keep knowledge up to date through publications, briefing notes, and bulletins, attending external training sessions to improve team skills.
  • Maintain a positive attitude, taking on additional duties as required, and contributing ideas to improve processes.
  • Regularly exceed minimum contractual standards for productivity and accuracy.

Qualifications and Skills:

  • Experience with Northgate/Academy/IBS (Civica) Systems.
  • Proven problem-solving skills and good customer service and communication skills.
  • Working knowledge of Housing Benefits/Council Tax and ability to deliver under pressure with a flexible approach.
  • IT competence and self-motivation.

Development and Progression:

NEC is committed to developing and expanding the skills and knowledge of our colleagues. We aim to cross-skill in at least one additional service within our processing centre. As a Revenues and Benefits Assessor, you may look to undertake additional training in one or more of our Central Government services, Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme, or London Councils Appeals Service.

Progression Opportunities:

NPS actively seeks to progress our colleagues internally. The majority of our current management team have progressed to their current roles, having come to NPS as Revenues and Benefits Officers. Career progressions within our Revenue and Benefits processing department include:

  • Revenues and Benefits Officer > Revenues and Benefits Senior > Revenues and Benefits Team Leader > Revenues and Benefits Service Manager > Senior Operational Management Roles.

Additional Information:

We offer a range of benefits to our employees, including private medical cover, 25 days paid holiday, 4 x basic salary life assurance cover, a Group Pension Plan, and a fantastic selection of flexible benefits. We also have an employee assistance programme and provide free access to LinkedIn Learning.

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