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Revenues and Benefits Specialist

4 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time

About the Role

We are seeking a skilled Revenues and Benefits Specialist to join our team at NEC Software Solutions. As a key member of our Revenues and Benefits department, you will be responsible for processing Housing and Council Tax changes, UC cases, Reviews, and new claims in accordance with established procedures and KPIs.

Main Responsibilities

  • To provide excellent customer service to our clients through effective communication via letter, email, and telephone.
  • To meet deadlines and perform duties with minimal support, ensuring high levels of workload consistency.
  • To maintain accurate records and adhere to Right Time Indicator, Right Benefit Indicator, and Subsidy regulations.
  • To coach and mentor junior staff, share best practices, and lead update sessions to enhance team skills.
  • To stay up-to-date with industry developments through publications, briefing notes, and external training sessions.
  • To maintain a positive attitude and contribute to team improvements.

Requirements

  • Experience in using Northgate / Academy / IBS (Civica) Systems.
  • Proven problem-solving skills and good customer service skills.
  • Working knowledge of Housing Benefits and Council Tax.
  • Ability to work under pressure with a flexible approach.
  • IT competence and self-motivation.

Career Progression

Nec Software Solutions offers opportunities for career growth and development. As a Revenues and Benefits Specialist, you may have the opportunity to cross-skill in additional services, such as Central Government services, and progress to senior roles within the department.

Benefits

  • Private Medical Cover funded by NEC.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with employer contributions up to 8.5%.
  • A selection of flexible benefits to suit individual needs.
  • Employee Assistance Programme.
  • Free access to LinkedIn Learning.