Revenues and Benefits Specialist

1 month ago


Wrexham, Wrexham, United Kingdom NEC Full time

Job Summary

We are seeking a highly skilled Revenues and Benefits Assessor to join our team at NEC Software Solutions. As a key member of our Revenues and Benefits department, you will be responsible for processing housing and council tax changes, UC cases, reviews, and new claims in accordance with established procedures and KPIs.

Main Responsibilities

  • To provide exceptional customer service to our clients via various communication channels, ensuring delivery against service contractual requirements.
  • To meet deadlines and standards while performing duties with minimal support, consistently achieving high levels of workload in line with Right Time Indicator, Right Benefit Indicator, and Subsidy regulations.
  • To coach and mentor junior staff, share best practices, and lead update sessions to enhance the skills of the wider team.
  • To maintain a constructive and positive attitude, taking on additional duties as required, and contributing ideas to improve processes.
  • To regularly exceed minimum contractual standards for productivity and accuracy.

Requirements

  • Experience in using Northgate / Academy / IBS (Civica) Systems.
  • Proven problem-solving skills and good customer service and communication skills.
  • Working knowledge of Housing Benefits / Council Tax and ability to deliver under pressure with a flexible approach to work.
  • IT competence and self-motivation.

Development and Progression

NEC Software Solutions is committed to developing and expanding the skills and knowledge of our colleagues. We aim to cross-skill in at least one additional service within our processing centre, providing opportunities for career growth and progression.

Benefits

  • Private Medical Cover funded by NEC for Employees.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with employer contributions.
  • A fantastic selection of flexible benefits to suit individual needs.
  • An Employee Assistance Programme to support colleagues in all areas of life.
  • Free access to LinkedIn Learning with over 15,000 courses.


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