Scheme Coordinator

2 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Trivallis Full time

About Us

We are a leading housing association in Wales, providing homes and services to thousands of people in our communities. Our vision is to create 'prosperous people and places', and we strive to make Trivallis a great place to work and live.

We have a diverse range of services, including sheltered housing schemes for people aged over 60 and supported housing schemes for those who need additional social care.

As the Scheme Coordinator, you will be at the heart of our customer-focused sheltered housing service, ensuring an ethos of independence and empowerment for all residents.

Key Responsibilities

  • Provide a scheme-based housing management service, ensuring effective management of vacant units, estate management, and compliance with building maintenance requirements.
  • Induct new tenants and identify housing support needs.
  • Collaborate with external agencies and teams.
  • Review wellbeing and safety plans; refer for support as needed.
  • Make welfare calls for short-term needs.
  • Assist in maintaining Erosh and RNIB accreditations.
  • Join annual service charge meetings with tenants.
  • Address and coordinate responses to anti-social behaviour complaints.
  • Help develop and sustain tenant consultation processes.
  • Facilitate social activities, manage guest room lettings, and collect TV license fees.
  • Attend case conferences and similar meetings.
  • Consult with tenants on scheme 'wish list' purchases.
  • Participate in the out-of-hours rota.

About You

We encourage applicants to apply for this role, even if they don't match all the criteria. We will provide a full training and induction plan to develop your knowledge of working in a housing environment, providing that willingness to learn and desired people skills are demonstrated.

To thrive in this role, you will ideally have:

  • Knowledge of tenancy management, including ASB and neighbour disputes.
  • Experience of working with the general public, particularly people of pensionable age and an awareness of age-related issues, including Safeguarding.
  • An awareness of Health and Safety.
  • Intermediate knowledge of Microsoft packages and IT systems.
  • The ability to work confidentiality in line with current Data Protection arrangements.
  • A commitment to a customer-focused service.
  • The ability to manage and prioritise your own workload.
  • A commitment to working as part of a team.
  • A full driving license and access to a car.

Benefits

  • A generous 30-day annual leave entitlement.
  • Local Government Defined Pension scheme.
  • Healthshield cash back plan for you and your family.
  • Flexible working.
  • Learning and development programme where we invest in your personal development.
  • Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.

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