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Scheme Coordinator

1 month ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Trivallis Full time

About Us

We are a leading housing association in Wales, dedicated to providing high-quality homes and services to our residents. Our vision is to create 'prosperous people and places,' and we strive to make Trivallis a great place to work and live.

We have a diverse range of services, including 23 sheltered schemes in Rhondda Cynon Taff, available to people aged over 60. We also provide supported housing schemes for individuals who require additional social care.

Job Summary

We are seeking a highly skilled and dedicated individual to join our team as a Scheme Coordinator. As a key member of our sheltered housing service, you will be responsible for providing a customer-focused service, ensuring the independence and empowerment of our residents.

Key Responsibilities

  • Provide a scheme-based housing management service, ensuring effective management of vacant units, estate management, and compliance with building maintenance requirements.
  • Induct new tenants and identify housing support needs.
  • Collaborate with external agencies and teams.
  • Review wellbeing and safety plans; refer for support as needed.
  • Make welfare calls for short-term needs.
  • Assist in maintaining Erosh and RNIB accreditations.
  • Join annual service charge meetings with tenants.
  • Address and coordinate responses to anti-social behaviour complaints.
  • Help develop and sustain tenant consultation processes.
  • Facilitate social activities, manage guest room lettings, and collect TV license fees.
  • Attend case conferences and similar meetings.
  • Consult with tenants on scheme 'wish list' purchases.
  • Participate in the out-of-hours rota.

About You

We are looking for an individual with a strong understanding of tenancy management, including ASB and neighbour disputes. You should have experience working with the general public, particularly people of pensionable age, and an awareness of age-related issues, including Safeguarding. An awareness of Health and Safety and intermediate knowledge of Microsoft packages and IT systems are also essential.

Benefits

We offer a competitive pay and benefits package, including a generous 30-day annual leave entitlement, Local Government Defined Pension scheme, Healthshield cash back plan for you and your family, flexible working, and a learning and development programme where we invest in your personal development.

How to Apply

If you are interested in this role, please check out the Role Profile and see if you have the skills, experience, and knowledge we are looking for. Further information about our Sheltered Housing Scheme is available at Sheltered and supported housing - Trivallis.