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Operations Manager

2 months ago

Plymouth, Plymouth, United Kingdom CitySprint Full time

Job Summary:

CitySprint is seeking a highly skilled Operations Controller to join our team in Plymouth on a permanent basis. As an Operations Controller, you will play a critical role in supporting the control and operations of our Service Centre, ensuring a high level of customer service from booking to completion.

Main Responsibilities:

  • Allocate work to couriers in a fair and transparent manner.
  • Take bookings accurately and advise clients of our services.
  • Monitor jobs through to POD and completion with priority on platinum customers.
  • Implement and maintain Service Level Agreements (both customer and service centre specific).
  • Proactively keep clients and fellow employees informed of any delays or issues.
  • Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.

Key Skills and Qualifications:

  • Managing and exceeding customer expectations.
  • Acting on your own initiative without constant supervision.
  • Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
  • Be highly organized.
  • Previous transportation industry experience.
  • Solid geographical knowledge.
  • Excellent punctuality and attendance.
  • Computer literate.

Requirements:

  • DBS check as part of the recruitment process.
  • Conditional job offers subject to a satisfactory DBS check.