Crisis Support Specialist

7 days ago


Birmingham, Birmingham, United Kingdom MWN Hub Full time

The MWN Hub is seeking a skilled Crisis Support Specialist to join our team. This is a part-time position, working on the Muslim Women's Network (MWN) Helpline, providing support and guidance to individuals in need.

As a Crisis Support Specialist, you will be responsible for responding to telephone and electronic enquiries, maintaining the helpline database, and promoting the service. You will also work on other MWNUK projects, services, and activities related to MWN Helpline issues as required.

This role requires excellent listening and note-taking skills, as well as experience of engaging with and dealing with problems faced by Muslim women and girls. You will also have knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.

We are looking for an individual who is able to work independently without supervision in a highly organised manner. The ideal candidate will have a keen interest in the charity sector and BAMER and Muslim women's empowerment. A second language, such as Urdu/Arabic/Punjabi/Mirpuri/Pashto/Bengali/Gujarati, is also desirable.

In terms of salary, we offer a competitive £20,253 (pro rata) per annum, making it a great opportunity for someone looking to work part-time or volunteer and give back to the community.



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