Housing Resolution Officer

6 days ago


Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

Housing Resolution Officers will answer queries on the phone related to Council wide enquiries. We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public. This is a fast-paced office environment, so we expect our staff to promote a positive attitude and excellent customer service skills. Experience working in a call centre is required, along with the ability to work to performance and quality standards. Knowledge of the Northgate Housing system is preferred but not essential. The ideal candidate will have strong customer service skills and experience in working with Housing Repairs. Flexible working from home and office on a rota basis is available. The successful candidate will attend a 2-week training course, both classroom and shadowing in the office and home. The hourly rate for this role is £21.

Key Responsibilities:
  • Answering queries on the phone related to Council wide enquiries
  • Providing excellent customer service skills
  • Working to performance and quality standards
  • Knowledge of the Northgate Housing system (preferred)
Requirements:
  • Experience working in a call centre
  • Ability to work to performance and quality standards
  • Strong customer service skills
  • Knowledge of Housing Repairs (preferred)


  • Enfield Town, Greater London, United Kingdom Carrington West Full time

    Housing Resolution OfficerAt Carrington West, we are seeking a skilled Housing Resolution Officer to join our team. As a Housing Resolution Officer, you will be responsible for answering queries on the phone related to Council wide inquiries within housing services. You will work closely with our housing team to provide excellent customer service and resolve...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Resolution OfficerWe are seeking a skilled Housing Resolution Officer to join our team at Carrington Blake Recruitment. As a Housing Resolution Officer, you will be responsible for answering queries on the phone related to Council wide enquiries.This is a fast-paced office environment, and we expect our staff to promote a positive attitude....


  • Enfield Town, Greater London, United Kingdom Carrington West Full time

    Housing Resolution OfficerCarrington West is seeking a skilled Housing Resolution Officer to join our team. As a key member of our housing services team, you will be responsible for providing exceptional customer service and resolving housing-related inquiries in a timely and professional manner.Key Responsibilities:Respond to phone inquiries related to...


  • Enfield Town, Greater London, United Kingdom Carrington West Full time

    Housing Resolution OfficerCarrington West is seeking a skilled Housing Resolution Officer to join our team. As a key member of our housing services team, you will be responsible for providing exceptional customer service and resolving housing-related inquiries in a timely and professional manner.Key Responsibilities:Respond to phone inquiries related to...


  • Enfield Town, Greater London, United Kingdom Carrington West Full time

    Housing Resolution OfficerCarrington West is seeking a skilled Housing Resolution Officer to join our team. As a key member of our housing services team, you will be responsible for providing exceptional customer service and resolving housing-related inquiries in a timely and professional manner.Key Responsibilities:Respond to phone inquiries related to...


  • Enfield Town, Greater London, United Kingdom Carrington West Full time

    Housing Resolution OfficerCarrington West is seeking a skilled Housing Resolution Officer to join our team. As a key member of our housing services team, you will be responsible for providing exceptional customer service and resolving housing-related inquiries in a timely and professional manner.Key Responsibilities:Respond to phone inquiries related to...


  • Enfield Town, Greater London, United Kingdom Spencer Clarke Group Full time

    Job Title: Housing Resolution OfficerSpencer Clarke Group is seeking a skilled professional to join their team as a Housing Resolution Officer. This role is a fantastic opportunity to make a real difference in the lives of individuals and families in East London.Key Responsibilities:Provide exceptional customer service, resolving housing repair inquiries at...


  • Enfield Town, Greater London, United Kingdom Spencer Clarke Group Full time

    Job Title: Housing Resolution OfficerSpencer Clarke Group is seeking a skilled professional to join their team as a Housing Resolution Officer. This role is a fantastic opportunity to make a real difference in the lives of individuals and families in East London.Key Responsibilities:Provide exceptional customer service, resolving housing repair inquiries at...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Resolution Officer Job DescriptionAs a Housing Resolution Officer with Carrington Blake Recruitment, you will be responsible for providing exceptional customer service to residents of Enfield Council. Your primary goal will be to resolve housing-related issues in a timely and professional manner.Key Responsibilities:Provide first point of contact for...


  • Enfield Town, Greater London, United Kingdom FOX MORRIS GROUP LTD Full time

    {"title": "Housing Resolutions Officer", "description": "Job Role: Housing Resolutions OfficerAt Fox Morris Group Ltd, we are seeking a skilled Housing Resolutions Officer to join our team. As a Housing Resolutions Officer, you will work within the housing environment, providing support to residents in the borough of Enfield.Your key responsibilities will...


  • Enfield Town, Greater London, United Kingdom FOX MORRIS GROUP LTD Full time

    {"title": "Housing Resolutions Officer", "description": "Job Role: Housing Resolutions OfficerAt Fox Morris Group Ltd, we are seeking a skilled Housing Resolutions Officer to join our team. As a Housing Resolutions Officer, you will work within the housing environment, providing support to residents in the borough of Enfield.Your key responsibilities will...


  • Enfield Town, Greater London, United Kingdom FOX MORRIS GROUP LTD Full time

    FOX MORRIS GROUP LTD is seeking a skilled Housing Resolutions Officer to join their team. As a Housing Resolutions Officer, you will be working within the housing environment, helping residents within the borough of Enfield. Your role will involve working with inbound customer service call centres, housing residents, stakeholders, and housing managers. You...


  • Enfield Town, Greater London, United Kingdom FOX MORRIS GROUP LTD Full time

    FOX MORRIS GROUP LTD is seeking a skilled Housing Resolutions Officer to join their team. As a Housing Resolutions Officer, you will be working within the housing environment, helping residents within the borough of Enfield. Your role will involve working with inbound customer service call centres, housing residents, stakeholders, and housing managers. You...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Key Responsibilities:To provide exceptional customer service to Enfield residents, responding to a wide range of council housing issues via various channels. Accurately diagnose and resolve issues in real-time, escalating complex cases to relevant teams as necessary.Key Skills:Excellent communication and problem-solving skills, with the ability to remain...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Advice WorkerJob Summary: We are seeking a skilled Housing Advice Worker to join our team at Carrington Blake Recruitment. As a key member of our Housing Resolution team, you will provide exceptional customer service, resolving housing-related issues and complaints in a timely and professional manner.Key Responsibilities:Provide first point of...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Advice WorkerJob Summary: We are seeking a skilled Housing Advice Worker to join our team at Carrington Blake Recruitment. As a key member of our Housing Resolution team, you will provide exceptional customer service, resolving housing-related issues and complaints in a timely and professional manner.Key Responsibilities:Provide first point of...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Advice WorkerJob Summary: We are seeking a skilled and compassionate Housing Advice Worker to join our team at Carrington Blake Recruitment. As a key member of our Housing Resolution team, you will provide exceptional customer service, resolving housing-related issues and complaints in a timely and professional manner.Key Responsibilities:Provide...


  • Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Housing Advice WorkerJob Summary: We are seeking a skilled and compassionate Housing Advice Worker to join our team at Carrington Blake Recruitment. As a key member of our Housing Resolution team, you will provide exceptional customer service, resolving housing-related issues and complaints in a timely and professional manner.Key Responsibilities:Provide...


  • Enfield Town, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Housing Resolution Officer. As a key member of our customer-facing team, you will be responsible for providing high-quality, first-point-of-contact resolution for customer inquiries and resolving complex housing repairs.Key ResponsibilitiesHandle customer contacts...


  • Enfield Town, Greater London, United Kingdom Enfield Council Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Housing Resolution Officer. As a key member of our customer-facing team, you will be responsible for providing high-quality, first-point-of-contact resolution for customer inquiries and resolving complex housing repairs.Key ResponsibilitiesHandle customer contacts...