York Customer Support Advisor

6 days ago


York, York City, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a knowledgeable York Customer Support Advisor to join our team in York, United Kingdom.

About the Role:

  • This is an exciting opportunity to work with customers, providing excellent service and resolving queries in a timely manner.

Job Description:

  • You will be the primary point of contact for customers, handling phone calls, emails, and live chats.
  • Respond to customer inquiries and resolve issues efficiently.
  • Provide product and service information to customers.
  • Process customer orders and manage account information.
  • Keep accurate records of customer interactions.
  • Work closely with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume customer interactions.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work effectively in a team.

Benefits:

  • Competitive salary: £32,000 - £42,000 per annum.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.

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