Travel Manager
2 months ago
Job Summary
Hays Travel is seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.
Key Responsibilities
- Maximise sales and assist the branch manager in ensuring the overall profitability of the branch.
- Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
- Assist with the supervision, coaching, and development of branch staff.
- Identify and meet customers' needs by providing exceptional customer service at all times.
- Participate in promotional events and activities to increase exposure of the branch.
- Use business acumen to promote offers, generate customer engagement, and sales leads.
- Lead by example in achieving individual sales targets and objectives.
- Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
- Ensure that excellent customer service experience is provided at all times.
- Attend managers' meetings, conferences, and other business events as required.
- Effectively perform administrative duties.
- To undertake any other duties that may fall into the job criteria.
- To conform with all company policies and procedures, including health and safety.
- To treat all employees, customers, and suppliers with dignity and respect.
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
- Ensure both branch and staff appearance conforms to company standards.
Competencies
- Ability to coach, develop, and motivate a team.
- Ability to work towards individual and team sales targets.
- Excellent communication and customer service experience.
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
- Ability to assist with the development of employees to maximise job satisfaction and performance.
- Competent IT skills.
Requirements
- At least 2 years' experience as a Travel Consultant.
- A proven sales record.
- Passionate about travel and tourism.
- Excellent travel product knowledge with a good working knowledge of tour operator systems.
- Good sales and presentation skills.
- Customer-focused.
- Problem-solving.
- Good leadership skills and experience of working within a supervisory role.
- Good organisational and time-management skills.
- Excellent communication skills.
- A recognised travel qualification (desirable).
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