Travel Manager

2 months ago


Rustington, West Sussex, United Kingdom Hays Travel Full time

Job Summary

Hays Travel is seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

Key Responsibilities

  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch.
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau.
  • Assist with the supervision, coaching, and development of branch staff.
  • Identify and meet customers' needs by providing exceptional customer service at all times.
  • Participate in promotional events and activities to increase exposure of the branch.
  • Use business acumen to promote offers, generate customer engagement, and sales leads.
  • Lead by example in achieving individual sales targets and objectives.
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained.
  • Ensure that excellent customer service experience is provided at all times.
  • Attend managers' meetings, conferences, and other business events as required.
  • Effectively perform administrative duties.
  • To undertake any other duties that may fall into the job criteria.
  • To conform with all company policies and procedures, including health and safety.
  • To treat all employees, customers, and suppliers with dignity and respect.
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
  • Ensure both branch and staff appearance conforms to company standards.

Competencies

  • Ability to coach, develop, and motivate a team.
  • Ability to work towards individual and team sales targets.
  • Excellent communication and customer service experience.
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
  • Ability to assist with the development of employees to maximise job satisfaction and performance.
  • Competent IT skills.

Requirements

  • At least 2 years' experience as a Travel Consultant.
  • A proven sales record.
  • Passionate about travel and tourism.
  • Excellent travel product knowledge with a good working knowledge of tour operator systems.
  • Good sales and presentation skills.
  • Customer-focused.
  • Problem-solving.
  • Good leadership skills and experience of working within a supervisory role.
  • Good organisational and time-management skills.
  • Excellent communication skills.
  • A recognised travel qualification (desirable).

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