Chief Technology Support Specialist

7 days ago


St Asaph, Denbighshire, United Kingdom Onyx-Conseil Full time

About Onyx-Conseil

We are a leading provider of managed IT, print, and communication solutions. Our company is committed to growth, innovation, and excellence, offering an Employee Management Incentive (EMI) plan for long-term growth.

Job Description

We are seeking an enthusiastic, customer service-oriented individual with experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. The successful candidate will provide technical support via phone, email, or chat, resolving issues by applying known solutions or escalating more complex problems to higher-level support.

Responsibilities

  • Respond to user inquiries and provide technical support via phone, email, or chat
  • Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues
  • Create and maintain detailed records of user requests and reported issues in a ticketing system
  • Prioritise and categorise tickets based on urgency and impact
  • Develop documentation and knowledge base articles to assist users in resolving common issues

Requirements

  • Background in ICT with experience in a service desk or IT support role (preferred)
  • Strong customer service experience, with excellent verbal and written communication skills
  • A team-oriented mindset with a collaborative approach to problem-solving
  • Comfortable using CRMs and documentation systems

Benefits

  • Staff Share Equity Scheme (through our partnership with Flotek)
  • New customer referral incentive
  • On-site parking
  • 21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays)

The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience.


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