Chief IT Service Delivery Specialist

15 hours ago


St Asaph, Denbighshire, United Kingdom Onyx-Conseil Full time
Job Overview

We are seeking a skilled IT Service Delivery Specialist to join our team at Onyx-Conseil. This role is responsible for providing exceptional customer service and technical support to our clients.


In this position, you will be working closely with our ICT team to resolve issues and provide solutions to our customers. Your strong communication skills and ability to work in a fast-paced environment will be essential in delivering excellent results.


The successful candidate will have experience in the ICT sector, preferably within an IT Helpdesk or IT Support role. You will also have a solid understanding of managed IT services, including network, workstation, and application performance issues.


About the Role:

  • Respond to user inquiries and provide technical support via phone, email, or chat
  • Resolve issues by applying known solutions or escalating more complex problems to higher-level support
  • Investigate and monitor telecoms, ICT, network, workstation, laptop, and application performance issues

Required Skills:

To succeed in this role, you will need:


  • A background in ICT with experience in a service desk or IT support role (preferred)
  • Strong customer service experience, with excellent verbal and written communication skills
  • A team-oriented mindset with a collaborative approach to problem-solving

What We Offer:

As a valued member of our team, you can expect:


  • A competitive salary of £28,000 - £35,000 per annum (depending on experience)
  • 21 days of holiday, increasing to 25 after 4 years of service (+ bank holidays)
  • On-site parking
  • Opportunities for professional growth and development


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