Automotive Solutions Consultant

3 weeks ago


Wakefield, Wakefield, United Kingdom C&B Recruitment Full time

Aftersales Department Opportunity


C&B Recruitment is currently seeking a skilled Automotive Service Advisor to join a successful and well-established aftersales team based in Wakefield. As a key member of our team, you will be responsible for delivering a seamless customer service experience from drop-off to vehicle handover.


Key Responsibilities



  • Meeting customers on arrival and providing them with a personalized service
  • Booking customer vehicles in for services, MOTs, and/or repairs, ensuring efficient workflow and timely completion
  • Updating customers with progress on their vehicle, authorizing additional work, and making follow-up calls to advise on additional work that may be required
  • Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time, promoting effective communication and collaboration
  • Upselling work, parts, and accessories whenever possible, acting on opportunities to sell additional products and services

Requirements



  • Previous experience working as a Service Advisor in the motor trade
  • Experience in working within an aftersales department, with a strong understanding of customer service principles
  • Fully qualified driving license
  • Stable career history

For this role, we are looking for a motivated and customer-focused individual with a passion for delivering exceptional service. If you have the relevant experience and would like to know more, please contact Jamie Clarkson at C&B Recruitment.



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