Automotive Solutions Consultant
3 weeks ago
Aftersales Department Opportunity
C&B Recruitment is currently seeking a skilled Automotive Service Advisor to join a successful and well-established aftersales team based in Wakefield. As a key member of our team, you will be responsible for delivering a seamless customer service experience from drop-off to vehicle handover.
Key Responsibilities
- Meeting customers on arrival and providing them with a personalized service
- Booking customer vehicles in for services, MOTs, and/or repairs, ensuring efficient workflow and timely completion
- Updating customers with progress on their vehicle, authorizing additional work, and making follow-up calls to advise on additional work that may be required
- Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time, promoting effective communication and collaboration
- Upselling work, parts, and accessories whenever possible, acting on opportunities to sell additional products and services
Requirements
- Previous experience working as a Service Advisor in the motor trade
- Experience in working within an aftersales department, with a strong understanding of customer service principles
- Fully qualified driving license
- Stable career history
For this role, we are looking for a motivated and customer-focused individual with a passion for delivering exceptional service. If you have the relevant experience and would like to know more, please contact Jamie Clarkson at C&B Recruitment.
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