Operational Excellence Business Solutions Consultant

4 days ago


Wakefield, Wakefield, United Kingdom Nationwide Full time

At Nationwide, we prioritise our 15 million customers in every business decision. Our specialist area focuses on resolving complaints, remediating incidents, and operating customer data processes. In Operational Excellence (OPE), we work closely with the leadership team to ensure the right priorities are being delivered across local and central initiatives. We coordinate and understand these efforts effectively.

About the Role

In this role as an Operational Excellence Business Solutions Consultant, you will drive planning and colleague engagement activities across our function. Your goal is to help our teams operate smoothly, ensuring our customers receive the service they deserve. You will collaborate with subject matter experts and key stakeholders across the business to guarantee our activities are well-understood and prioritised across customer, colleague, and engagement agendas.

Our Approach to Working

We offer a hybrid working approach wherever possible. This allows more rewarding relationships through bringing colleagues together across our UK-wide estate while supporting generous access to home working. We value our time in the office for problem-solving, learning, and feeling connected.

This role requires at least two days per week or 40% of your working time to be based at either our Swindon, Northampton, Wakefield, or Masterton Park office.

The Job Requirements

This role involves regular engagement with senior leadership and executives, so high standards of business writing, verbal communication, and influencing are crucial. You must ensure all stakeholders are aligned and working towards common goals, providing updates, recommendations, and insight to agreed timescales and standards.

  • You will support workshops and events, which may require periodic travel to other sites (London, Northampton, Wakefield, Swindon, Dunfermline) with potential overnight stays around 1-2 times a month.
Your Key Skills

We're looking for someone with excellent communication and influencing skills, able to present information to various audiences including senior leaders, verbally, visually, and in writing.

  • Demonstrable planning and organisational abilities to size, scope, identify dependencies, and prioritise activity
  • Strong analytical skills that can help shape and drive change and efficiencies across our deliverables
  • Experience of working in business support, event management, change, or project management
A Day in the Life

This role embodies three key values: Say it straight – being honest and direct with good intent, saying what needs to be said in the room; Push for better – aiming high and constantly looking for better in how we work together and serve our customers and members; and Get it done – prioritising what will have the greatest impact, being decisive, and taking accountability for delivering on the end-to-end outcome.

What We Offer

We provide a competitive salary estimated at £55,000 - £65,000 per annum, depending on experience. Additionally, you will enjoy:

  • A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance-related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata
About Us

Nationwide is the world's largest building society, with over 15 million customers. We have a relationship with almost a quarter of the UK's population. As a building society, we're owned by our members – those who have their current account, mortgage, or savings with us.



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