Operational Excellence Director
4 weeks ago
Blue Shock Recruitment Solutions seeks an experienced Operational Excellence Director to lead our restaurant operations. The ideal candidate will have a proven track record of success in the hospitality industry, with expertise in operational systems, kitchen management, and financial analysis.
About the RoleWe are offering a competitive salary of $80,000 - $120,000 per year, depending on experience.
Key Responsibilities- Create and enhance a restaurant culture that drives excellence in every aspect of hospitality success, including top-line revenues, excellent service standards, high-quality products, dynamic culture, strong morale, and superior profit management.
- Work closely with the Executive Chef to establish, direct, and review performance standards in food preparation and production to ensure effective, controlled, and coordinated results.
- Establish, direct, and review beverage programs to ensure adequate accountability, quality, presentation, and service performance.
- Recruit, train, develop, and mentor current leaders in the restaurant.
- Direct involvement in and follow-up with all disciplinary action and performance management of all management team members.
- Handle or assist with any guest-related complaints and/or comments, as well as coordinate proper follow-up.
- Oversee the development of management and crew to ensure training and guidance.
- Prepare local financial and operational weekly reporting required for delivering and analyzing financial results on a regular basis.
- Minimum 2-5 years of operational success, proven multiple-year success as a restaurant General Manager, knowledge of operational systems, including kitchen, food development, and financial management.
- Proven strength and success with analytical costing work, including cost controls, spreadsheet analysis, and recipe preparation.
- Excellent knowledge and high-level skills with computer desktop systems, including Microsoft Windows, Outlook, Excel, Word, PowerPoint, and POS systems.
- Knowledge of premium casual kitchen equipment, design, and systems.
- Valid driver's license and reliable vehicle required for extensive travel throughout the region and Canada.
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