Operational Excellence Director

4 weeks ago


Wakefield, Wakefield, United Kingdom Blue Shock Recruitment Solutions Full time

Blue Shock Recruitment Solutions seeks an experienced Operational Excellence Director to lead our restaurant operations. The ideal candidate will have a proven track record of success in the hospitality industry, with expertise in operational systems, kitchen management, and financial analysis.

About the Role

We are offering a competitive salary of $80,000 - $120,000 per year, depending on experience.

Key Responsibilities
  • Create and enhance a restaurant culture that drives excellence in every aspect of hospitality success, including top-line revenues, excellent service standards, high-quality products, dynamic culture, strong morale, and superior profit management.
  • Work closely with the Executive Chef to establish, direct, and review performance standards in food preparation and production to ensure effective, controlled, and coordinated results.
  • Establish, direct, and review beverage programs to ensure adequate accountability, quality, presentation, and service performance.
  • Recruit, train, develop, and mentor current leaders in the restaurant.
  • Direct involvement in and follow-up with all disciplinary action and performance management of all management team members.
  • Handle or assist with any guest-related complaints and/or comments, as well as coordinate proper follow-up.
  • Oversee the development of management and crew to ensure training and guidance.
  • Prepare local financial and operational weekly reporting required for delivering and analyzing financial results on a regular basis.
Requirements
  • Minimum 2-5 years of operational success, proven multiple-year success as a restaurant General Manager, knowledge of operational systems, including kitchen, food development, and financial management.
  • Proven strength and success with analytical costing work, including cost controls, spreadsheet analysis, and recipe preparation.
  • Excellent knowledge and high-level skills with computer desktop systems, including Microsoft Windows, Outlook, Excel, Word, PowerPoint, and POS systems.
  • Knowledge of premium casual kitchen equipment, design, and systems.
  • Valid driver's license and reliable vehicle required for extensive travel throughout the region and Canada.


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