Operational Excellence Director

2 weeks ago


Wakefield, Wakefield, United Kingdom Zachary Daniels Full time

Zachary Daniels Recruitment is proud to partner with a leading UK retailer in their search for a Head of Central Operations (Project & Process Improvement). This high-impact leadership role focuses on driving transformative change and continuous improvement across key business functions.

The Head of Central Operations will lead strategic projects that drive operational improvements across retail operations, supply chain, IT, and customer engagement. This role involves working closely with cross-functional teams and senior leadership to ensure project execution and alignment with the company's broader operational goals.

  • Project Leadership: Lead strategic projects aimed at improving processes and systems across retail operations, supply chain, IT, and customer engagement.
  • Cross-Functional Collaboration: Partner with senior leaders in various departments to ensure seamless execution of projects and alignment on operational goals.
  • Data-Driven Insights: Use data and analytics to measure performance, identify opportunities for improvement, and make data-driven recommendations.
  • Change Management: Oversee the implementation of new processes, technologies, and systems, ensuring smooth transitions and effective adoption across teams.
  • KPI Development & Reporting: Develop key performance indicators (KPIs) to track the success of operational improvements and provide regular updates to senior leadership.

The ideal candidate will bring a background in leading process improvement projects and driving operational excellence in complex environments.



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