Rental Services Coordinator

1 week ago


Oxford, Oxfordshire, United Kingdom Thrifty Car & Van Rental Full time
Customer Service Representative - Rental Industry

Thrifty Car & Van Rental is a dynamic and growing company seeking a highly motivated customer service representative to join our team. This is an exciting opportunity to develop your career in the retail motor industry while providing exceptional service to our valued customers.

The estimated salary for this position is £26,000-£31,000 per annum, depending on experience and location. In addition to your basic salary, you may be eligible for bonuses and benefits packages.

About the Role

This is a zero-hour contract position requiring flexibility to work across various shifts and days of the week. As a customer service representative, you will be responsible for providing excellent service to our customers, answering queries, and resolving any issues promptly and professionally.

Key Responsibilities
  • Provide exceptional customer service through face-to-face interactions, phone calls, and email correspondence.
  • Meet and greet customers, assist with rental agreements, and answer questions about available vehicles.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction ratings.
Requirements
  • Excellent communication and interpersonal skills.
  • A valid full driving license with no more than 9 points on your DVLA check.
  • Ability to work independently and as part of a team in a fast-paced environment.


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