ACS ESC Installation Specialist

3 weeks ago


Tiverton, Devon, United Kingdom dormakaba Full time

The Installation and Service Team at dormakaba are responsible for the installation, service, and commissioning of our Access Control Solutions (ACS) and Entrance System Control (ESC) hardware solutions.

Our team ensures that our security hardware products, including Revolving Doors, Pedestrian Speedgates, and Turnstiles, are properly maintained and serviced to meet the highest standards of quality and safety.

A Job that Matters: Your Responsibilities

  • Be an active and proactive member of the ACS ESC team, working closely and positively with colleagues to achieve business objectives.
  • Provide excellent customer service, behave in a professional and supportive manner when attending customer sites.
  • Protect the customer and visitors from harm by rigorously attending to Health and Safety guidelines at all times.
  • Ensure that the service visit is conducted as efficiently and cost-effectively as possible.
  • Meet agreed customer and dormakaba KPIs.
  • Provide excellent communication with customers and the service coordination team at all times.
  • Endeavor to complete the service in a single site visit, being prepared to stay on site longer if required.

An Experience that Matters: Your Skills

  • At least 10 years of relevant working experience.
  • Installation and Service management skills.
  • Excellent commercial acumen.
  • Excellent Communication, verbal and written combined with demonstrable attention to detail.
  • Must demonstrate the ability to build meaningful internal relationships and network.
  • Degree in Engineering desirable but not essential for the right candidate with relevant experience.

A Workplace that Matters: Our Offering

At dormakaba, we are a globally successful company with a family business culture employing over 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and offer an attractive salary package, as well as the following benefits:

  • 25 Days Annual Leave + Bank Holidays


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