ACS ESC Installation Specialist

4 weeks ago


Tiverton, Devon, United Kingdom dormakaba Full time

The Service Team at dormakaba is responsible for the installation, service, and commissioning of Access Control Solutions (ACS) and Entrance System Control (ESC) hardware solutions.

Our team of skilled engineers provides preventative and reactive service of security hardware products, including Revolving Doors, Pedestrian Speedgates, and Turnstiles.

A Job that Matters: Your Responsibilities

  • Be an active and proactive member of the ACS ESC team, working closely and positively with colleagues to ensure the growth aspirations of the business unit are achieved.
  • Provide excellent customer service, behave in a professional and supportive manner when attending customer sites.
  • Protect the customer and visitors from harm by rigorously attending to Health and Safety guidelines at all times.
  • Ensure that the service visit is conducted as efficiently and cost-effectively as possible.
  • To ensure agreed customer and dormakaba KPIs are met.
  • Provide excellent communication with customers and the service co-ordination team at all times.
  • Endeavor to complete the service in a single site visit, being prepared to stay on site longer if required.

An Experience that Matters: Your Skills

  • At least 10 years of relevant working experience.
  • Installation and Service management skills.
  • Excellent commercial acumen.
  • Excellent Communication, verbal and written combined with demonstrable attention to detail.
  • Must demonstrate the ability to build meaningful internal relationships and network.
  • Degree in Engineering desirable but not essential for the right candidate with relevant experience.

A Workplace that Matters: Our Offering

At dormakaba, we are a globally successful company with a family business culture employing over 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

  • 25 Days Annual Leave + Bank Holidays


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