Automotive Aftersales Leadership Opportunity

5 hours ago


Derby, Derby, United Kingdom Pentagon Group Full time
Pentagon Motor Group Career Opportunity

We are excited to announce a high-impact leadership role for an experienced aftersales professional to join our Derby-based Head Office as Aftersales Director.

This strategic leadership position is crucial in driving excellence across the group's aftersales operations, including five Bodyshops. The successful candidate will have responsibility for:

Key Responsibilities:
  1. Performance Management: Guiding Brand Directors and General Managers to achieve top-tier customer satisfaction and commercial performance.
  2. Strategy Delivery: Collaborating with stakeholders to implement a robust aftersales strategy that ensures continuous market-leading improvement.
  3. Driving Excellence: Setting high standards by identifying performance gaps and driving best practices to deliver a top-quartile OEM balanced scorecard position.
  4. Supplier Management: Building and managing relationships with third-party suppliers to ensure adherence to service-level agreements.
  5. OEM Relations: Developing strategic partnerships with manufacturers at all levels, aligning our teams' drive and focus to deliver top-quartile network performance.
  6. Compliance and Safety: Maintaining the highest standards of compliance, Health and Safety, and adherence to all Group policies.
  7. Call Centre Performance Management: Managing the performance of the groups' outsourced Call Centre to meet agreed monthly KPIs.

This role is ideal for an experienced aftersales leader who has a record of leading meaningful change. As an Aftersales Director, you will have the opportunity to join the Main Board of Pentagon Motor Group and help shape the future of our aftersales department within a forward-thinking senior team and organization that values innovation, quality service, teamwork, and its people.

What We Offer:
  • Competitive salary: £65,000 - £85,000 per annum, depending on experience
  • Company car


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