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Application Support Specialist
2 months ago
Job Description:
We are seeking an experienced Production Support Specialist for banking Applications, whose primary responsibilities would be identification and resolution of production incidents, problem management post incident resolution to determine root cause, mitigating actions, drive and track permanent resolution along with management of incident and problem tickets through the enterprise ITSM tool.
Key Responsibilities:
- Capacity and Performance Management: Ensure optimal system performance and capacity to meet business demands.
- Collaboration with Development Teams: Work closely with development teams for take-on and training of new services or significant upgrades.
- Support for Audits: Provide support for internal and external audits to ensure compliance and adherence to regulatory requirements.
- Stakeholder Management: Work closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements.
Requirements and Qualifications:
- 5+ years of relevant IT experience in Production Support, ITIL, Release Support, Technical Implementations, or equivalent.
- Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.
- Excellent written and verbal communication skills in English.
- Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
- Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft.
- Strong operating system knowledge in Unix and Windows including strong scripting skills.
- Experience with Database technologies (examples Oracle, DB2 and PL/SQL )queries to support incident resolution.
- Knowledge of event driven and schedule driven batch processes.
- Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.
- Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance.
- Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
- Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
- Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
- Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.
- Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
- Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues.
About Collabera Digital:
- Collabera Digital is a new age digital engineering company delivering unique experiences, actionable insights, and intelligent products & platforms at the intersection of talent & technology.
- With a global presence spanning 11 countries throughout APAC and Europe, our network of over 25 global offices serves as the epicentre of digital innovation.
- We proudly cater to a prestigious clientele, counting Fortune 500 companies amongst our 300+ esteemed clients.
Why Join Collabera Digital:
- Work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
- High chances of project extension or redeployment to other clients.
- Endless opportunities to learn new technologies through our Training arm – Cognixia. Additionally, you can also share CV of anyone you know. We have a referral policy in place.
