Duty Manager

3 weeks ago


Girvan, United Kingdom Turnberry Resort, Scotland Full time
Job Title: Duty Manager

As a Duty Manager at Turnberry Resort, Scotland, you will play a critical role in ensuring the smooth operation of our 5-star Front Office. Your primary responsibility will be to oversee the day-to-day activities of the Front Office, ensuring that all services are delivered to the highest standards of luxury and excellence.

Key Responsibilities:
  • Act as Manager on Duty, responsible for the hotel in the absence of the General Manager, and assist with guest complaints and security issues as required.
  • Ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards.
  • Assist in the day-to-day operation of the Front of House, ensuring prompt, efficient, and courteous interactions with guests.
  • Liaise closely with all departments to ensure seamless service delivery, particularly with regard to servicing and handling of incoming groups and VIPs.
  • Coordinate and supervise the operational activities of the Front of House Ambassadors, ensuring they meet the highest standards of service.
  • Handle all billing inquiries at the desk and maintain your own float, ensuring accurate and efficient financial management.
  • Develop, train, and coach new and existing staff members to Luxury Collection and Trump Hotels standards, ensuring they meet the highest expectations of service excellence.
Requirements:
  • Must be eligible to live and work within the UK.
  • Excellent written and spoken communication skills are essential.
  • Previous experience within a 5-star Front Office environment is desired.
  • Previous supervisory experience is essential.
  • Good knowledge of opera is desired.
  • Driving Licence is essential.
Benefits:
  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts are available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities use of the Spa, Gym, and Golf facilities, including a Staff Golf Club (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
  • Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
  • Employee Assistance Programme offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

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