Technical Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Gowling WLG Full time

We are seeking a skilled Junior Support Analyst to join our Service Delivery team in Birmingham. This exciting opportunity will provide you with the chance to develop your technical skills and knowledge, while working on a variety of projects that impact the business.

About the Role:

This role involves providing technical support to business users across all functional areas of the company. Your primary responsibility will be to respond to user queries and help requests, gathering information regarding incidents or issues and resolving them efficiently. You will also maintain detailed records of user issues to enhance our knowledge base and contribute to the dissemination of knowledge within the department.

Key Responsibilities:
  • Maintain accurate records of user issues and deploy new equipment and solutions as needed
  • Respond to operational requests, including office moves and other tasks assigned by the Service Delivery Manager
  • Develop in-depth operating knowledge in one or more of our core technology platforms, such as Desktop Applications, Document Production, Information/Network Security, Infrastructure, Practice Management Systems (PMS), Unified Communications, Web/online/mobile, Workflow, and Automation
About You:

To succeed in this role, you should have a strong aptitude for learning and a demonstrable motivation to develop your technical skills. You will have experience working in an IT environment, preferably with the Microsoft Technology stack, and possess excellent written and verbal communication skills. You will be able to communicate complex technical concepts to non-technical stakeholders effectively.

What We Can Offer:

Gowling WLG is committed to providing a supportive and inclusive work environment, where you can grow and develop your career. We offer a competitive salary of £25,000 - £30,000 per annum, based on experience, plus a range of benefits, including:

  • A hybrid approach to office and remote working
  • 25 days annual leave, with the option to buy up to a week's extra annual leave
  • Free private medical insurance and the option to add family members
  • A generous pension allowance
  • Life assurance covering four times your annual salary
  • The chance of a three-month sabbatical every five years
  • Maternity, paternity, and adoption leave schemes
  • A range of health and wellbeing programmes
  • State-of-the-art offices in the heart of Birmingham City Centre, with an onsite restaurant

We are an equal opportunities employer and welcome applications from diverse candidates. If you have any queries about this position or would like to discuss further, please contact Meg Astley.



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