Customer Support Specialist
1 month ago
About the Role
We are seeking a skilled and compassionate Customer Supporter to join our team at Baird Lodge, Ely. As a Customer Supporter, you will play a vital role in providing front of house reception duties, developing innovative activities, and promoting customer involvement.
Key Responsibilities
- Provide exceptional customer care and support
- Develop and lead customer involvement activities
- Promote and evaluate activities to enable customers to reach their potential
- Assist and encourage customers to access and maintain a level of integration into the wider community
- Work with other staff to maintain a clean and comfortable environment
Requirements
- Experience of developing and leading customer involvement activities
- Previous experience working with a similar customer group is desirable
- Good interpersonal and customer care skills
- Experience with working to deadlines and prioritising work loads
- Basic Microsoft Word and Excel skills
- NVQ2 in Health and Social Care, or willing to work towards
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
What We Offer
- At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
About Us
Sanctuary Group is a national organisation that is not-for-profit and committed to putting our customers at the heart of what we do. We are a great place to work, offering a range of benefits and opportunities for career development.
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