Customer Support Specialist

1 month ago


Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

About the Role

We are seeking a skilled and compassionate Customer Supporter to join our team at Baird Lodge, Ely. As a Customer Supporter, you will play a vital role in providing front of house reception duties, developing innovative activities, and promoting customer involvement.

Key Responsibilities

  • Provide exceptional customer care and support
  • Develop and lead customer involvement activities
  • Promote and evaluate activities to enable customers to reach their potential
  • Assist and encourage customers to access and maintain a level of integration into the wider community
  • Work with other staff to maintain a clean and comfortable environment

Requirements

  • Experience of developing and leading customer involvement activities
  • Previous experience working with a similar customer group is desirable
  • Good interpersonal and customer care skills
  • Experience with working to deadlines and prioritising work loads
  • Basic Microsoft Word and Excel skills
  • NVQ2 in Health and Social Care, or willing to work towards
  • Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

What We Offer

  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

About Us

Sanctuary Group is a national organisation that is not-for-profit and committed to putting our customers at the heart of what we do. We are a great place to work, offering a range of benefits and opportunities for career development.



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