Customer Support Specialist

7 hours ago


Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

About the Role:

We are seeking a dedicated and compassionate Customer Supporter to join our team at Baird Lodge, Ely. As a Customer Supporter, you will play a vital role in providing exceptional care and support to our residents, enabling them to live fulfilling and independent lives.

Key Responsibilities:

  • Providing front of house reception duties, ensuring a warm and welcoming environment for residents and visitors
  • Developing and leading innovative activities to promote social interaction, mental stimulation, and physical well-being
  • Promoting and evaluating activities to support residents in reaching their full potential
  • Assisting and encouraging residents to access and maintain a level of integration into the wider community
  • Working collaboratively with other staff to maintain a clean and comfortable living environment

Requirements:

  • Experience of developing and leading customer involvement activities
  • Previous experience working with a similar customer group is desirable
  • Good interpersonal and customer care skills
  • Experience with working to deadlines and prioritising workloads
  • Basic Microsoft Word and Excel skills
  • NVQ2 in Health and Social Care, or willingness to work towards
  • Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

About Us:

Sanctuary Group is a national social care provider, committed to delivering high-quality care and support services. We believe in making a positive difference in the lives of our customers and staff, and we're passionate about creating a workplace culture that values diversity, inclusion, and excellence.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The chance to make a real difference in the lives of our customers


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