Office Services Coordinator

1 day ago

Southwark, Greater London, United Kingdom The Medical Protection Society Full time
About the Role

We are seeking a highly organized and proactive individual to join our Corporate Services team as an Office Services Coordinator. This role will play a key part in supporting our facilities management functions in delivering high-quality services to both internal and external customers.

Key Responsibilities
  • Provide front-of-house reception duties to facilitate efficient hospitality services, meeting departmental service levels.
  • Support the team in providing a timely and efficient response to members, colleagues, and others, helping the department meet internal and external service level and performance targets.
  • Provide cross-team/departmental support where required to ensure KPIs are met and service standards are maintained.
  • Step up and provide support during any absence of the Office Manager, ensuring service levels are maintained during this time.
  • Ensure routine repairs/maintenance items are dealt with promptly and effectively, escalating issues to the Maintenance Manager and supporting the booking of third-party contractors as necessary.
  • Build effective relationships with internal and external stakeholders to ensure effective service delivery and alignment to any agreed SLAs.
  • Monitor adherence to policy and procedures, reporting breaches to relevant managers and liaising to resolve.
  • Support assigned projects affecting MPS and roll out other projects/initiatives within Finance.
Requirements
  • A master at juggling tasks, thrives on challenges, and has a can-do attitude to tackle anything thrown their way.
  • Resilient, adaptable, an expert problem-solver, and an excellent communicator who can engage with people at all levels.
  • IT-literate, with a good understanding of general administration skills and reception duties gained from prior receptionist/hospitality experience in a corporate environment.
  • A pro at operations support and office admin, experienced in working to tight deadlines while producing consistently accurate work.
  • Enjoys working both independently and as part of a team, handling confidential matters discreetly and sensitively.
What We Offer
  • A competitive salary.
  • Up to 10% discretionary annual bonus.
  • Annual performance-related pay review.
  • 11% pension contribution (3% from you, 8% from us).
  • Optional additional matched 3% contributions.
  • 25 days annual leave plus flexible bank holidays.
  • Private Medical Cover.
  • Career development and progression opportunities.
  • A truly flexible hybrid-working arrangement.
  • A culture that promotes inclusivity, wellbeing, and rewards hard work.
  • Car Salary Sacrifice scheme.
  • Healthcare cash plan.
  • 6x salary death in service.
  • A personal GP service.
  • Employee Assistance Programme.
  • A range of shopping discounts.

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