Bereavement Services Team Lead

4 weeks ago


Glasgow, Glasgow City, United Kingdom Glasgow Full time

Job Title: Bereavement Services Supervisor

Glasgow City Council is seeking a Bereavement Services Supervisor to oversee a small team of operatives and ensure the efficient running of burial services citywide. This involves close collaboration with stakeholders such as funeral directors, clergy, contractors, and others to maintain the highest standards of customer service.

The Council conducts around 1,000 burial services annually across 32 burial grounds, making the role of Bereavement Services Supervisor crucial to service delivery.

The post ensures compliance with Council procedures and quality systems, adhering to Health & Safety at Work legislation, and promoting standards of training and service delivery that are both pertinent and innovative.

It is essential that the postholder has a full current driving licence and previous supervisory experience in an operational setting. Previous practical experience in the use of plant equipment, electronic processes, and working to H&S guidelines and quality systems is also required.

Desirable qualifications include previous relevant training or experience in a cemeteries or crematoria environment.

Application Process

Alternative application packs can be requested in other formats, such as Large Print, Braille, Audio, and other languages. To request an alternative application pack, please contact us. Packs will be posted out within 3 working days of receiving your request.

Further Information

For further information about working for Glasgow City Council, please refer to our website.



  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Bereavement Support Role OverviewHSBC Global Services Limited seeks a compassionate and diligent Customer Service Advisor to join their Bereavement Support team. As a key member of the team, you will be responsible for processing initial notifications following the death of a customer and providing assistance with queries related to the bereavement journey...


  • Glasgow, Glasgow City, United Kingdom Glasgow Full time

    Job Title: Bereavement Services SupervisorJob Summary: Glasgow City Council is seeking a Bereavement Services Supervisor to oversee a small team of operatives and maintain the efficient running of the burial service citywide. This involves close liaison with stakeholders such as funeral directors, the clergy, contractors, etc., as well as ensuring the...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Bereavement Support Customer Service Role OverviewThis position involves handling initial notifications following a customer's death and providing support through various communication channels.ResponsibilitiesProcess inbound and outbound calls, emails, and other digital communications related to bereavement supportMake informed decisions regarding customer...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    At HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team.This role involves handling inbound and outbound calls, as well as digital communications, to provide empathetic and professional support to bereaved families.As a Customer Service Advisor, you will be responsible for delivering an...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    At HSBC Global Services Limited, we are seeking a skilled Customer Service Advisor to join our Bereavement Support team. This role requires a high level of compassion and diligence, as you will be responsible for processing initial notifications following the death of a customer and providing support to bereaved families via multiple communication...


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    About HSBC Global Services LimitedHSBC Global Services Limited is a leading banking institution with a strong commitment to delivering exceptional customer service. Our team is dedicated to providing a supportive and inclusive environment where employees can thrive.


  • Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Hamilton with Hybrid working (3 days per week in office, with the remaining from home)Salary: from £23,205 + excellent benefitsHours: 35 hours per week.Delivering outstanding customer service is at the heart of this role as a Contact Centre Customer Service Advisor at HSBC Global Services Limited. If you have experience in providing exceptional customer...


  • Glasgow, Glasgow City, United Kingdom Glasgow City Council Full time

    Bereavement Services Supervisor RoleGlasgow City Council is seeking a Bereavement Services Supervisor to oversee a small team of operatives and maintain the efficient running of the burial service citywide.The role involves close liaison with stakeholders such as funeral directors, the clergy, contractors, and ensuring the highest standards of customer...


  • Glasgow, Glasgow City, United Kingdom Mamas & Papas Full time

    We are seeking an exceptional Store Supervisor to join our team at Mamas & Papas Tamworth store. As a Store Supervisor, you will be responsible for leading a small team of Sales Consultants and working closely with the store Manager or Management teams to achieve store results and deliver an incredible customer experience.The ideal candidate will have a...


  • Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    NHS National Services Scotland is seeking a highly skilled Physiotherapy Team Lead to join our team at Stobhill Mental Health Inpatients. As a key member of our Physiotherapy Service, you will be responsible for the day-to-day management of a team of clinicians, including Qualified and unqualified staff, to deliver a comprehensive Physiotherapy Service to...


  • Glasgow, Glasgow City, United Kingdom NHS National Services Scotland Full time

    NHS Orkney is seeking an experienced Clinical/Counselling Psychologist to lead our psychology services in a rural setting.We are looking for a highly skilled professional to cover adults and older adults, with a focus on tier 3 and 4 populations.The successful candidate will be responsible for delivering a comprehensive psychology service, including eating...


  • Glasgow, Glasgow City, United Kingdom Kura Full time

    Role OverviewKura is seeking a highly skilled Customer Service Team Lead to join our team in Glasgow. As a key member of our contact centre, you will be responsible for leading a team of advisors, ensuring they deliver exceptional customer service and achieve project KPIs.Key Responsibilities- Lead, motivate and engage a team of advisors to deliver a...


  • Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    We are seeking a seasoned Customer Service Team Lead to join Anderson Knight in the financial services sector. The ideal candidate will have a strong background in team leadership and customer service, with the ability to maintain excellent service standards and ensure regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...

  • Security Team Lead

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Securitas Security Services Full time

    About the RoleWe are seeking a highly skilled Security Supervisor to join our dedicated security team at Securitas Security Services. This role offers flexible hours, including opportunities for overtime, particularly during holiday coverage.As a vital member of our site security team, you'll report directly to the Security Supervisor and engage in a variety...


  • Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with the ability to ensure excellent service standards and regulatory compliance.Key Responsibilities:Team Leadership: Lead, mentor, and manage a...


  • Glasgow, Glasgow City, United Kingdom Meraki Talent Ltd Full time

    About the RoleMeraki Talent's Financial Services client are seeking a highly skilled Financial Services Team Lead to join their team in Glasgow.The successful candidate will have a strong background in Settlements or Transfers, and will be able to process transfers and maintain records on relevant systems.This is a permanent opportunity with a competitive...


  • Glasgow, Glasgow City, United Kingdom NATIONWIDE PLATFORMS LIMITED Full time

    We are seeking a highly experienced Senior Service Team Lead to join our busy workshop in Nationwide Platforms Limited. This is an exciting opportunity for a skilled professional to take on a supervisory role and contribute to the smooth running of our operations.About the Role:Assist the Location Service Manager in ensuring the efficient day-to-day...


  • Glasgow, Glasgow City, United Kingdom Glasgow Marriott Hotel Full time

    About the Role:The Glasgow Marriott Hotel is seeking a Food Service Supervisor to lead our Food & Beverage team. As a key member of our team, you will be responsible for ensuring staff work together to optimize service and meet guest needs.Key Responsibilities:Welcoming and acknowledging guests, anticipating and addressing their service needsFostering...


  • Glasgow, Glasgow City, United Kingdom Diligenta Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for providing exceptional support to customers regarding their life assurance, savings, investments, or pension plans.Key Responsibilities• Respond to inbound calls from customers,...


  • Glasgow, Glasgow City, United Kingdom Mott MacDonald Full time

    Mott MacDonald is a global engineering, management, and development consultancy with a purpose of improving society by considering social outcomes in everything we do.About the roleWe are looking for an HR Shared Services Team Lead to guide and manage members within our fast-paced HR Shared Services (HRSS) team and support the continuous development of the...