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Customer Liaison Officer

1 month ago

Slough, Slough, United Kingdom KHR - Recruitment Specialists Full time

We are currently working with a leading specialist business based in the UK.

Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in a laboratory environment. This role is offered on a temporary-permanent basis.

Key Responsibilities:

• Ensure all queries and calls are dealt with in a professional, accurate and timely manner.

• Manage customer and laboratory requirements using the Laboratory Information Management System (LIMS).

• Ensure couriers perform collections for customer samples.

• Ensure all work is carried out to the highest standard.

• Liaise with the team to ensure all reports are sent to the client on time.

• Ensure that clients are kept up to date with updates and changes.

Requirements:

• Excellent communication skills and be confident when dealing with customers.

• Be able to work within set targets and goals, and be able to manage expectations.

• Have a good eye for detail and understand fully the business processes.

• Be able to work well in a team, with an open, honest and approachable character.

Working Hours:

Monday to Friday, 9am - 5pm, with 30 minutes for lunch.

Benefits:

• Company pension

• Life insurance

• On-site parking

• Private medical insurance

• Sick pay

• Wellness programme

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.