Resident Liaison Officer

1 month ago

Slough, Slough, United Kingdom Wates Group Full time

Job Title: Resident Liaison Officer

About the Role:

We are seeking an experienced Resident Liaison Officer to join our team within our Planned Maintenance division. As a key member of our team, you will be responsible for delivering support to our residents on our social housing contracts.

Key Responsibilities:

  • Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
  • Attend regular client representative and tenant meetings to ensure the highest level of customer service is provided at all times.
  • Ensure a consistent approach to customer care is adopted.
  • Manage the Tenant's Complaints procedures as a point of escalation.
  • Maintain and update the on-site Database to reflect on-going works.

Requirements:

You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

About Wates:

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards:

Wates has received numerous awards and recognition for our commitment to excellence and innovation. We are proud to have been recognised as one of the top employers in the UK.

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer RoleWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants and minimizing disruption during refurbishments.Key Responsibilities:Building Strong Relationships: You will...

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer RoleWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants and minimizing disruption during refurbishments.Key Responsibilities:Building Strong Relationships: You will...

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer OpportunityWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants to minimize disruption during refurbishments.Key Responsibilities:Develop and maintain effective...

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer OpportunityWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants to minimize disruption during refurbishments.Key Responsibilities:Develop and maintain effective...

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer OpportunityWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants to minimize disruption during refurbishments.Main Responsibilities:Establish and maintain effective...

  • Resident Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Spencer & James Limited Full time

    Resident Liaison Officer OpportunityWe are seeking a skilled Resident Liaison Officer to join our team at Spencer & James Limited in Slough. As a key member of our Social Housing team, you will play a vital role in building strong relationships with tenants to minimize disruption during refurbishments.Main Responsibilities:Establish and maintain effective...

  • Resident Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job Title: Resident Liaison OfficerAbout the Role:We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key Responsibilities:Establish and manage the Tenant/Customer/Resident...

  • Resident Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job Title: Resident Liaison OfficerAbout the Role:We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key Responsibilities:Establish and manage the Tenant/Customer/Resident...

  • Resident Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job Title: Resident Liaison OfficerAbout the Role:We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key Responsibilities:Establish and manage the Tenant/Customer/Resident...

  • Resident Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job Title: Resident Liaison OfficerAbout the Role:We are seeking an experienced Resident Liaison Officer to join our Planned Maintenance division. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key Responsibilities:Establish and manage the Tenant/Customer/Resident...

  • Brand Liaison Officer

    3 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. The successful candidate will be responsible for communicating project updates and resolving issues with residents and staff.Key Responsibilities:Keep residents informed about project progress and communicate...

  • Brand Liaison Officer

    3 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. The successful candidate will be responsible for communicating project updates and resolving issues with residents and staff.Key Responsibilities:Keep residents informed about project progress and communicate...

  • Brand Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates and schedule alterations to residents.Provide a...

  • Brand Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates and schedule alterations to residents.Provide a...

  • Brand Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates to residents, ensuring they are informed about any...

  • Brand Liaison Officer

    1 month ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates to residents, ensuring they are informed about any...

  • Brand Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates and schedule alterations to residents.Provide a...

  • Brand Liaison Officer

    4 weeks ago

    Slough, Slough, United Kingdom Build Recruitment Full time

    Resident Liaison OfficerWe are seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. This is a permanent position based in Slough/Brent, requiring a driving license and access to a vehicle.Key Responsibilities:Communicate project progress updates and schedule alterations to residents.Provide a...

  • Resident Liaison Officer

    2 months ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job SummaryWe are seeking an experienced Resident Liaison Officer to join our team at Wates Group. As a key member of our Planned Maintenance division, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service across multiple...

  • Resident Liaison Officer

    2 months ago

    Slough, Slough, United Kingdom Wates Group Full time

    Job SummaryWe are seeking an experienced Resident Liaison Officer to join our team at Wates Group. As a key member of our Planned Maintenance division, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service across multiple...