Climbing Wall Professional

4 weeks ago


Kidderminster, Worcestershire, United Kingdom Leisure (Operations) Full time

We are Places for People Group, a social enterprise that believes in empowering communities through active lifestyles. At Places Leisure, we strive to create a culture of inclusivity and support, where our team members feel valued and appreciated.

As a Climbing Instructor, you will play a vital role in delivering an exceptional customer experience, ensuring our leisure users have a safe and enjoyable environment to engage in their climbing experience. Your primary responsibility will be to create a fun and engaging atmosphere, promoting a sense of community and camaraderie among our wall users.

Key Responsibilities:

  • Develop and deliver climbing sessions for all ages and abilities, focusing on safety, entertainment, and customer satisfaction.
  • Collaborate with colleagues to maintain a clean, safe, and welcoming environment, adhering to our high standards.
  • Provide exceptional customer service, responding to customer feedback and concerns in a professional and courteous manner.

Requirements:

  • Experience working in a similar environment, with a passion for climbing and customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team.
  • Able to work flexible hours, including evenings and weekends, to meet the needs of our customers.

Benefits:

  • Competitive hourly rate, with opportunities for progression and professional development.
  • Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors.
  • Flexible working arrangements, including part-time and shift work.
  • Access to ongoing personal learning and development opportunities.
  • Company Pension scheme and cashback plan for healthcare costs.
  • Discounts on activities, centre shop, and cafes, as well as extra perks and offers.


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