Assistant Manager

4 days ago


SouthendonSea, Southend-on-Sea, United Kingdom WINGSTOP UK - Regional Locations Full time

Restaurant Operations Manager

About Wingstop UK - Regional Locations

Wingstop UK - Regional Locations is a fast-growing restaurant brand that prides itself on serving high-quality food to its customers. As a Restaurant Operations Manager, you will play a crucial role in ensuring that our restaurants deliver exceptional customer experiences.

Key Responsibilities

  • Lead a team of restaurant staff to deliver excellent customer service and maintain a clean and safe environment.
  • Manage restaurant operations to ensure efficient service delivery, including inventory management, staff scheduling, and customer relations.
  • Develop and implement strategies to improve customer satisfaction, sales, and employee engagement.
  • Collaborate with the General Manager to achieve business objectives and implement company policies.
  • Monitor and control restaurant expenses, including labor costs, inventory, and supplies.
  • Ensure compliance with health and safety regulations, food safety standards, and company policies.

Requirements

  • 6-12 months of management experience in a hospitality, leisure, or retail environment.
  • Excellent customer service skills and ability to lead a team to deliver exceptional customer experiences.
  • Strong communication and interpersonal skills to build relationships with customers, staff, and stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of restaurant operations and ability to manage inventory, staff scheduling, and customer relations.
  • Entrepreneurial approach and ability to develop and implement strategies to improve customer satisfaction, sales, and employee engagement.

What We Offer

  • Competitive salary and benefits package including annual bonus, 28 days holiday, and 5 days off per week.
  • Opportunities for career growth and development within the company.
  • Fun and dynamic work environment with a team of like-minded individuals.
  • Access to training and development programs to enhance your skills and knowledge.

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