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Assistant Practice Manager
2 months ago
About Central Park Surgery
Central Park Surgery is an NHS organisation with a stable clinical team of 2 partners, 1 salaried GP, nurses, and HCA. We have a proactive approach reflected in our achievements and engagement in Havering North Primary Care Network.
Job Summary
We are currently looking to recruit a Reception Team Supervisor on a permanent contract to work Monday to Friday. The successful candidate will demonstrate excellent interpersonal and organisational skills, as well as a level of competency in Information Technology.
Key Responsibilities
The role of the Reception Team Supervisor is to ensure the smooth running of the reception team during practice opening times. Experience in Primary Care and knowledge of Emis is essential. The successful candidate will work alongside the Practice Manager and the practice team to provide a service to the registered patients.
Person Specification
Essential
- Primary care experience - Experience of working within a primary care environment, preferably a GP Practice. Experience of working with Clinical systems, preferably Emis.
- Scope to Act - Proven ability to work under own initiative, proactively identify potential challenges and opportunities, and prepare action plans to address them.
- Organisational Skills - Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Role Complexity - Experience of working with multi-disciplinary teams and patient engagement.
- Service Development / Implementation - Experience of delivering against work plans as identified by senior management and ability to identify challenges if they occur.
- Communication/Influencing - Experience of working with junior and senior staff and ability to engage with both staff and patients.
- Experience of managing difficult situations and complaints management.
Desirable
- Decision Making - Experience of working to an agreed set of targets and work flexibly to adapt to changing demands.
- Knowledge/Capability - Experience of managing staff rotas, preparing reports for senior management, running searches to support contract reporting requirements.
- Budgetary Responsibility - An understanding of effective rota management to ensure delivery of the service within a set budget.
- Staff Management - People management skills with experience in staff appraisal and performance management.
Qualifications
Essential
- GCSE or NVQ Level 3 or equivalent experience or above.
- Primary Care experience.
Desirable
- Experience of managing a reception team.
