General Practice Assistant

4 weeks ago

Romford, Greater London, United Kingdom Havering Health Ltd Full time

About the Role

Havering Health Ltd is seeking a highly skilled and motivated General Practice Assistant to join our team. As a General Practice Assistant, you will play a vital role in supporting the GP team and providing high-quality patient care.

Key Responsibilities

  • Assist GPs with routine administrative and clinical tasks, enabling them to focus on patient care.
  • Develop skills and knowledge through training and mentorship, working closely with a GP mentor and the local Training Hub Provider.
  • Support the streamlining of clinics, performing routine administration and clinical tasks to provide the GP with greater capacity to focus on the patient.
  • Work collaboratively with the GP team, other healthcare professionals, and the wider multi-disciplinary team to provide accessible, patient-centred, and high-quality primary care services.
  • Develop and maintain long-term working relationships with colleagues, providing support while maintaining professional boundaries.

Person Specification

  • Essential:
    • Good verbal and written communication skills.
    • Ability to complete forms, such as those for clinical investigations, referral templates, benefits, and insurance.
    • Strong organisational skills, including planning, prioritising, time management, report writing, and record keeping.
    • Understanding of the requirements for handling information in health and social care settings.
    • Ability to recognise and work within limits of competence and seek advice when needed.
    • Ability to build and maintain long-term working relationships with colleagues.
    • A professional and compassionate attitude to patient care, providing support while maintaining professional boundaries.
    • Ability to remain diplomatic when dealing with sensitive matters or having challenging discussions with patients or carers.
    • Willingness to take a proactive and flexible approach to the role as it develops over time.
  • Desirable:
    • Understanding of clinical policies and procedures, the preparation of medical equipment and environments, and infection control.
    • Phlebotomy experience, including understanding, preparing, obtaining, and transporting venous blood samples.

Experience and Qualifications

  • Essential:
    • Experience of working in health, social care, or other support roles in direct contact with people, families, or carers (in a paid or voluntary capacity).
    • Experience of working within multi-professional team environments.
    • Grade A-C GCSE English and Maths or equivalent qualifications.
    • Strong verbal communication skills.
    • Strong written communication and administrative skills.
    • Excellent computer skills, including email, word, and excel.
    • Enrolled in, undertaking, or willing to enrol on the 6-9 month self-directed learning programme.
    • DBS enhanced level check carried out by the employer or existing DBS.

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