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Receptionist

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Cheltenham, Gloucestershire, United Kingdom Bupa Full time
Receptionist Job Description

We are seeking a skilled and friendly Receptionist to join our team at Richmond Village Cheltenham. As the first point of contact for our residents, visitors, and staff, you will play a vital role in providing a warm and welcoming experience.

Key Responsibilities:
  • Offer refreshments to visitors and manage sign-ins
  • Handle incoming calls, direct them appropriately, and relay messages
  • Address resident queries and report them as necessary
  • Process financial transactions for sundry items, issue receipts, and confirm payments
  • Update display boards with current information
  • Manage mail, ensuring prompt correspondence and reporting unresolved items
  • Coordinate bookings and update records for restaurant reservations, maintenance, and transport
  • Keep records current, including forms, room status, and resident lists
Requirements:
  • Previous experience in reception or care home roles is beneficial
  • Excellent communication abilities and superb phone etiquette
  • Familiarity with Microsoft Office
  • Outstanding attention to detail and ability to manage time efficiently
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities
  • Access to our global wellbeing programme, Viva
  • Flexible working arrangements and family-friendly benefits