Homelessness Prevention Specialist

1 day ago

West End of London, Greater London, United Kingdom Hestia Housing Support Full time
About the Role

Hestia Housing Support is seeking a highly skilled and experienced Homelessness Prevention Specialist to join our Modern Slavery Response Team. As a key member of our team, you will play a crucial role in providing specialist support to advocates working with service users who are homeless or at risk of homelessness.

Key Responsibilities
  • Provide specialist support to advocates working with service users who are homeless or at risk of homelessness, including liaison with local authorities and other homeless stakeholders.
  • Act as a key point of contact for advocates and hold housing advice clinics and drop-ins to support them in managing complex housing cases.
  • Offer tailored support to advocates working with service users who are homeless or at risk of homelessness, including reviewing housing-related applications and referrals and providing advice on a case-by-case basis.
  • Share knowledge and understanding of housing and homelessness legislation, including private rented housing, local authority housing, and homelessness.
  • Keep up-to-date with changes to the Homelessness Code of Guidance and contractual safehouse guidelines and regulations.
  • Oversee service users in alternative accommodation due to homelessness and provide support to advocates on difficult housing cases.
  • Attend team meetings and contribute to service policy and strategic planning.
  • Create resources and update them regularly, including delivering housing-related workshops to advocates.
  • Be an active part of the housing champions group and lead discussions at team meetings/away days around themes and trends with service users that are impacting homelessness incidents.
Requirements
  • Demonstrate knowledge and experience of working with housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and homelessness eviction and tenants' rights.
  • Have experience with advocacy and mediation around complex housing issues faced by the client group.
  • Demonstrate knowledge and experience of working with welfare benefits legislation, including welfare reform, and health and safety.
  • Have knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
  • Be solution-focused and proactive in achieving high-quality client work and results in a fast-paced and outcome-focused environment.
  • Have previously worked in a target-led environment.
  • Thrive in negotiating and accomplishing daily outcomes.
  • Be an excellent communicator and people person who is genuine and empathetic.
  • Have strong work ethics with excellent customer service focus.
  • Have impeccable organisational skills.
  • Be able to positively manage complex work projects and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines.
  • Be able to use computer systems, including databases, as part of your day-to-day work.
  • Have strong communication skills and the ability to record good-quality data, case notes, plans, and outcomes accurately and timely.
  • Be excellent at building relationships with team members and the public.
  • Be socially conscious and want to make a difference.
  • Be flexible and adaptable, with a can-do attitude.
About Hestia Housing Support

Hestia Housing Support is a leading provider of housing support services, dedicated to empowering individuals to rebuild their lives and achieve independence. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences that different people and communities bring to our organisation.

We are a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for.

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