Account Administration Specialist
3 days ago
Customer Service Representative
"With MTrec Ltd Commercial, you'll have the chance to work for a prestigious blue-chip company. As a Customer Care Advisor, you'll provide top-notch customer service via phone and email. Your duties will involve handling commercial account administration, maintaining accurate customer records, and resolving queries through effective communication with other teams.">Work Environment:"Our team-based culture prioritizes collaboration and employee development. You'll be working in a permanent position from day one, with opportunities for professional growth and advancement.">
Compensation:"The estimated annual salary for this position is £28,000 - £38,000, considering your experience and qualifications. In addition to a competitive basic salary, you'll enjoy various benefits, including 25 days holiday plus 8 bank holidays, an enhanced pension scheme, and company healthcare.">
Key Responsibilities:"To succeed in this role, you'll need to:
- Deliver outstanding customer service via email and phone
- Provide proactive commercial account administration
- Maintain accurate customer databases
- Communicate effectively with other departments to resolve issues or answer customer queries
- Administer returns and process accurate refunds
- Monitor online payment details to minimize the risk of fraudulent orders
- Maintain accurate customer feedback and payment merchant information
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