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Account Administration Specialist

2 months ago

North East, United Kingdom MTrec Ltd Commercial Full time
Job Title:

Customer Service Representative

"With MTrec Ltd Commercial, you'll have the chance to work for a prestigious blue-chip company. As a Customer Care Advisor, you'll provide top-notch customer service via phone and email. Your duties will involve handling commercial account administration, maintaining accurate customer records, and resolving queries through effective communication with other teams.">
Work Environment:"Our team-based culture prioritizes collaboration and employee development. You'll be working in a permanent position from day one, with opportunities for professional growth and advancement.">
Compensation:"The estimated annual salary for this position is £28,000 - £38,000, considering your experience and qualifications. In addition to a competitive basic salary, you'll enjoy various benefits, including 25 days holiday plus 8 bank holidays, an enhanced pension scheme, and company healthcare.">
Key Responsibilities:"To succeed in this role, you'll need to:
  1. Deliver outstanding customer service via email and phone
  2. Provide proactive commercial account administration
  3. Maintain accurate customer databases
  4. Communicate effectively with other departments to resolve issues or answer customer queries
  5. Administer returns and process accurate refunds
  6. Monitor online payment details to minimize the risk of fraudulent orders
  7. Maintain accurate customer feedback and payment merchant information