Senior Windows Support Specialist

5 days ago


Luton, Luton, United Kingdom Bionic Services Ltd Full time
Job Title: Senior Windows Support Specialist

We are looking for an experienced Senior Service Desk Analyst to join our team at Bionic Services Ltd. This role involves hands-on issue resolution, working with 3rd line support teams, and mentoring junior staff in a fast-paced environment.

Key Responsibilities:
- Escalating complex issues
- Performing root cause analysis
- Contributing to Service Desk Continual Service Improvement initiatives

About the Role:
This is a senior-level position requiring demonstrable experience in Service Desk roles, supporting multiple technologies, and working within a sales environment. The ideal candidate will have excellent problem-solving skills, be able to work independently, and contribute to a high-energy work environment.

What We Offer:
- Estimated annual salary: £45,000 - £60,000 based on location and experience
- Private healthcare benefits
- Flexible working options
- Hybrid work approach
- Opportunities for career advancement
- Range of benefits to enhance health, wellbeing, and financial security

The estimated salary range is based on industry standards and may vary depending on your location and level of experience.

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