Customer Experience Representative

1 day ago


Bristol, Bristol, United Kingdom Motability Operations Full time

About The Role

Delivering Exceptional Customer Service

This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

The shifts will be based on a 4 week rotation:

  • 08:00am-16:00pm
  • 09:00am-17:00pm
  • 09:30am-17:30pm
  • 11:00am-19:00pm

As well as Monday - Friday, there will be 1 week in 4 where you will work a Saturday 9am-5pm. Shift includes 3 in 5 Bank Holidays and all include 1-hour breaks.

You will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both verbal and written and you can manage your own time independently whilst working as part of a team.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions
  • We drive change
  • We care

A competitive salary of £29,903.13 is offered, with potential to increase up to £34,400.39 with our in-house progression programme within the business. We also offer a range of benefits including a pension scheme, annual leave, and private medical insurance cover.

To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.



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