Service Excellence Manager
2 days ago
About ACS Performance
At ACS Performance, we are dedicated to showcasing innovation through various platforms, allowing culinary professionals, restaurateurs, and equipment distributors to experience live demonstrations of cutting-edge appliances and attend workshops.
We seek a skilled Customer Experience Executive to join our team, focusing on providing exceptional customer service, processing orders accurately, and ensuring our customers receive industry-leading support.
Main Responsibilities:
- First Point of Contact: Respond to incoming customer inquiries, upholding the highest standards of customer service.
- Order Processing: Process orders with high accuracy using our required system.
- Customer Relationships: Foster effective working relationships with customers, dealers, coworkers, and other stakeholders.
- Product Knowledge: Stay updated on products through regular training, enhancing your skills for effective performance of the role.
- Reporting and Analysis: Support the production of daily and weekly reports and statistics as required.
- TARGETING NEW BUSINESS: Collaborate with colleagues to research and explore new business opportunities.
- Process Improvement: Suggest new systems, procedures, and documentation to improve sales desk processes.
Key Requirements:
- Experience: Previous experience working in a busy customer service or sales environment.
- Industry Knowledge: Familiarity with the commercial catering market or hospitality industry is beneficial.
- Skills: Strong customer service skills, excellent communication, and ability to build rapport with customers.
- Technical Skills: Proficient in Microsoft software, particularly Word and Excel.
Estimated Salary: £38,000 - £48,000 per annum.
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