Operational Excellence Manager

14 hours ago


Wigan, Wigan, United Kingdom RIVER ISLAND Full time

Join our Finance Team at River Island as we strive for excellence in Financial Management.


The successful candidate will support the Product and Commercial Manager in developing the team and maintaining operational standards, resulting in outstanding sales, KPIs, and high-performing teams.
  • Work closely with the Commercial/Product Manager to empower store teams to deliver customer-centric results by prioritizing customer experience in decision-making.
  • Maintain a thorough understanding of commercial tools to drive commercial actions and achieve business objectives.
  • Lead the charge in driving store KPIs, including sales, stock loss, payroll, conversion, voice of customer, and RFID.
  • Support the management of store operations, ensuring compliance with health & safety standards.
Compensation Package
  1. A competitive salary of £60,000 per annum.
  2. Generous 50% staff discount and uniform allowance to enjoy our latest products.
  3. River Island Rewards - Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway.
  4. Island culture - Stores equipped with Kindness Cupboards to support Islanders with basic food and hygiene products if needed.
  5. Family Hub - Supporting unique family setups with enhanced maternity, paternity, adoption, and fertility treatment.
  6. Progression opportunities throughout Retail and Head Office.
  7. A contributory private pension scheme.
  8. 28 days paid holiday, inclusive of Bank Holidays, plus the option to buy additional holiday time.


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