Service Delivery Manager

6 days ago


Wigan, Wigan, United Kingdom Hammonds Furniture Limited Full time
Job Overview

We are seeking a highly skilled Service Delivery Manager to join our team at Medequip Connect in Wigan. As a key member of our leadership team, you will be responsible for delivering business objectives and overseeing the smooth operation of our services. If you have strong people management skills, excellent time management, and experience of leading and managing others, we would love to hear from you.

About Us

Medequip Connect is a forward-thinking care provider that supports your growth in your chosen field. We provide Emergency Mobile Response, Pendant Alarm Monitoring Services, and Assistive Telecare Services for the elderly and vulnerable adults in the UK, enabling people to remain independent in their own homes.

The Role
  • Deliver business objectives for Wigan Council and your Service Delivery Manager.
  • Provide information and coaching on TEC equipment usage.
  • Conduct 1-1's, coaching and feedback sessions, communications, Toolbox talks, and team meetings.
  • Ensure staff have the skills to deliver the service.
  • Oversee routine Technician/Responder administration and ensure client information is updated and secure.
  • Assist with compliance with TSA TEC Quality Framework, including KPI targets and performance objectives.
  • Ensure records of training and development are forwarded to HR.
  • Provide management support, supervision, and appraisal in line with Company policy.
  • Attend Management meetings and update staff on outcomes.

What We Offer
  • £28,222 per year.
  • 29 days holiday, increasing to 33 days (inclusive of Bank Holidays).
  • Continued professional development, training, and learning support.
  • Life assurance.
  • Cycle to work scheme.
  • Care First employee assistance program.
  • Access to Perkbox discount platform.
  • Free uniform.
  • Free DBS check.


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