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2 months ago
We are seeking a highly skilled and experienced Head Luggage Porter / Lobby Manager to join our team at art'otel London Hoxton. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Provide personalized service to guests, including luggage handling, concierge services, and general assistance.
- Manage the lobby area, ensuring it is always clean, tidy, and welcoming.
- Develop and maintain relationships with local businesses and attractions to enhance guest experiences.
- Assist with department management, including planning, execution, and performance management of the porters and doorperson team.
- Improve service by providing guidance, feedback, and coaching to team members.
- Competitive salary and incentives.
- Heavily discounted hotel rates and F&B discounts.
- 30 days of holiday per year, increasing with years of service.
- Two free meals per day.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750.
- Vitality at work scheme with great gym discounts & more.
- Ride to Work scheme & free cycling lessons.
- 24/7 employee assistance programme.
- Rota given 2 weeks in advance.
- Departmental Productivity & service Incentive Scheme.
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform.
- Annual Staff parties and events.
- Company pension plan & award-winning training.
We are looking for a talented and experienced individual who shares our passion for art, culture, and hospitality. If you are a creative and original thinker who is passionate about delivering exceptional service, we would love to hear from you.
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