Part-Time Luggage Porter

4 weeks ago

London, Greater London, United Kingdom Montcalm Collection Full time

About Montcalm Collection

We are a luxury hotel chain in London, known for our elegant Georgian townhouses, heritage headquarters, and modern hotels. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.

Job Opportunity

We are seeking a skilled and ambitious Part-Time Luggage Porter to join our team. As a Luggage Porter, you will play a crucial role in delivering exceptional customer service to our guests, ensuring their luggage is handled efficiently and effectively.

Key Responsibilities

  • Direct report to Head Concierge
  • Offer consistent, high-standard service and assistance to guests and maintain a lobby presence that offers courteous and attentive service
  • Ensure that individual customers and groups receive fast, efficient, and friendly service
  • Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
  • Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing guests
  • Greet all guests in public areas and rooms in a warm manner
  • Be highly courteous and give our guests a memorable welcome and lasting impression whilst assisting them with their luggage according to the required standards and above
  • Ensure that the entrance, lobby area, and other front-of-house areas are kept in a presentable and welcoming condition
  • Work collaboratively with your colleagues to deliver captivating experiences
  • Take initiative in accommodating our guests' needs in a resourceful manner

Essential Qualifications

  • Excellent level of spoken and written English
  • Excellent communication skills
  • Ability to work on own initiative
  • Approachable, professional, and an eye for detail
  • Comprehensive knowledge of London restaurants and attractions
  • Knowledge of Opera
  • Previous experience in a 5* property preferable

Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

We are committed to diversity and inclusion, and we genuinely value the unique perspectives each individual brings. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

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