Retail Deputy Head
21 hours ago
Job Title: Retail Deputy Head
">About Us: Cards Direct Retail Ltd is a leading retailer of greeting cards and gift wrap. We are seeking an experienced Retail Deputy Head to join our team in a key role.
">Salary: £38,000 - £43,000 per annum
">Job Description:
">We are looking for an exceptional candidate with strong leadership skills to lead the retail team and maintain high standards across the store. As a Retail Deputy Head, you will be responsible for managing the day-to-day operations of the store, including staff management, stock control, and customer service.
">Key Responsibilities:
">- ">
- Leadership: ">
- ">
- Set SMART goals for the team and develop staff capability">
- Manage smooth transitions during high customer volume">
- Display a customer comes first attitude">
- Planning and Execution: ">
- ">
- Utilise existing tools to communicate effectively">
- Ensure product and cash security at all times">
- Utilise organisational tools to ensure compliance with company policies">
- Staff Development and Team Building: ">
- ">
- Provide coaching, feedback, and developmental opportunities to team members">
- Challenge and inspire team members to achieve business results">
- Recognise and reinforce individual and team accomplishments">
Required Skills and Qualifications:
">- ">
- Ability to communicate clearly and concisely">
- Ability to manage store operations independently">
- Ability to manage resources to ensure established service levels">
- Interpersonal skills">
- Organisation and planning skills">
- Good operational skills in a customer service environment">
- Good problem-solving skills">
- Team building skills">
- Strong leadership skills with the ability to coach and mentor others">
- Ability to plan and prioritise workload">
- Ability to handle confidential and sensitive information">
Core Competencies:
">- ">
- Puts the customer first">
- Works well with others">
- Leads courageously">
- Develops continuously">
- Achieves results">
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