Senior IT Support Specialist

1 week ago


Sevenoaks, Kent, United Kingdom Acorn Insurance and Financial Services Limited Full time
Job Description

Job Title: Senior IT Support Specialist

Location: Hybrid with office days in various locations

Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm

Salary: £42,231 – 52, % bonus potential per annum, paid quarterly

Key Responsibilities:
  • Proactively manage a caseload of technically complex claims up to a value of £500,000, including fatalities, mild brain, and serious orthopaedic injury claims, while operating within the company's delegated authority.
  • Reserve and report to reinsurers when required, ensuring accurate and realistic reserves in line with best practice.
  • Provide technical support and guidance to less experienced claims handlers and handle technical referrals as needed.
  • Participate in training and auditing of less experienced handlers, maintaining own technical knowledge through training and seminars.
  • Assist in setting technical philosophy and business best practice, participating in projects as required.
Requirements:
  • Highly motivated self-starter requiring minimal supervision and superior time management skills.
  • Capable of organizing and prioritizing work effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
  • Additional Buy & Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity & Paternity Leave.
  • Generous Company Pension Scheme.
  • Perk Box Online & High Street vouchers and discounts.
  • Fresh fruit Deliveries twice a week.
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • A comprehensive Mental Health support, including a wide network of mental health first aiders and free counselling sessions.
  • Free Hot Drinks.
  • Regular Employment Engagement, including ongoing competitions with fantastic prizes.


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