Executive Hotel Operations Manager

1 day ago


Tewkesbury, Gloucestershire, United Kingdom Travelodge Hotels Limited Full time
Lead Hotel Management Team Member

We are seeking a highly skilled and motivated individual to join our team as a Lead Hotel Management Team Member. As a key member of our hotel management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer experiences.

This role is ideal for someone with previous experience leading a team in a service-led customer-facing industry. You will be responsible for fostering sales growth by cross-selling and upselling food and beverage offerings, maintaining brand standards for food preparation and presentation, and ensuring consistent cleaning and maintenance of rooms and public areas.

About Us:

Travelodge Hotels Limited is a rapidly expanding company with over 600 hotels across the UK, Spain, and Ireland. We offer unparalleled opportunities for career growth and development, with a focus on delivering unbeatable value and quality experiences for our customers.

Responsibilities:
  • Develop and implement personal development plans for team members to enhance their skills and career growth.
  • Recruit and induct new team members, ensuring they have a warm and welcoming introduction to the hotel and its standards.
  • Maintain brand standard for food preparation and presentation (applicable to Bar Cafe hotels).
  • Foster sales growth by cross-selling and upselling food and beverage offerings (applicable to Bar Cafe hotels).
  • Analyze customer feedback to create targeted action plans for improvement, as required.
  • Ensure consistent cleaning and maintenance of rooms and public areas, adhering to company best practices.
  • Oversee repairs and maintenance, reporting any necessary actions.
  • Additional responsibilities include rota management, banking, and health & safety.
Requirements:
  • A friendly, engaging, and welcoming nature, with previous experience leading a team in a service-led customer-facing industry.
  • Food and beverage experience is advantageous, particularly for Bar Cafe hotel roles.
  • A results-driven focus, with a strong ability to work towards KPIs and scorecard targets to ensure exceptional customer satisfaction.
What We Offer:
  • Competitive salary: £26,395 per annum, dependent on experience and qualifications.
  • Annual bonus up to 13% based on achieving KPI targets.
  • Flexible and part-time working hours.
  • 50% discount on rooms, plus food and soft drinks.
  • Discounts for friends and family on thousands of rooms at £14.99.
  • £50 voucher on each work anniversary.
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years).
  • High street retailer and mobile phone discounts.
  • Pension scheme totaling 8% (employer contribution 3%).


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