Customer Service Director

1 week ago


Swadlincote, Derbyshire, United Kingdom DSV Full time
Job Title: Customer Service Director

DSV is seeking an experienced Customer Service Director to lead our customer-facing teams. In this role, you will be responsible for delivering exceptional customer service, driving sales growth, and improving customer satisfaction.

Key responsibilities include:

  • Developing and executing customer-centric strategies to drive business growth and improve customer loyalty.
  • Leading high-performing customer service teams to deliver excellent service standards.
  • Collaborating with cross-functional teams to resolve customer issues and improve overall performance.

To be successful in this role, you will need 4 GSCE's or equivalent, 2 years of experience in customer service, and 1 year of team leadership experience. Knowledge of Warehouse Management Systems (Red Prairie) and strong communication skills are also essential.

What we can offer you:

  • A competitive salary ranging from £50,000 to £70,000 per annum, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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