Senior BPO Relationship Specialist

5 days ago


Bolton, Bolton, United Kingdom 1st Executive Ltd Full time
Job Summary:
We are seeking an experienced Business Partner to join our team at 1st Executive Ltd. As a critical member of our operations department, you will be responsible for managing business-critical BPO suppliers and driving commercial efficiency from large-scale contracts. If you have a strong background in SRM or Vendor Management, excellent communication skills, and a keen eye for detail, we encourage you to apply.

About the Role:
This position offers an exciting opportunity to develop and maintain effective relationships with key stakeholders, drive business growth through strategic supplier partnerships, and contribute to the development of best-in-class SRM processes. You will collaborate with cross-functional teams to identify opportunities for process improvements and cost savings, while ensuring compliance with regulatory requirements, such as EBA and PRA regulations.

Key Responsibilities:
- Develop and maintain effective relationships with key stakeholders, ensuring seamless communication and collaboration across teams
- Drive business growth through strategic supplier partnerships and contract negotiations
- Collaborate with cross-functional teams to identify opportunities for process improvements and cost savings
- Ensure compliance with regulatory requirements, such as EBA and PRA regulations
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)

Requirements:
- Degree qualified in a relevant field (e.g., Business Administration, Supply Chain Management)
- Proven experience in SRM or Vendor Management, with a focus on BPO and outsourcing
- Strong knowledge of EBA and PRA regulations, as well as 3rd Party Risk (TP) management
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to analyze complex data and drive business insights

What We Offer:
- Competitive salary: £65,000 - £75,000 per annum
- Car allowance
- Excellent benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for professional growth and development within a dynamic organization
- Collaborative and supportive work environment

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