Customer Experience Strategist

22 hours ago


Swansea, City and County of Swansea, United Kingdom Yolk Recruitment Full time

Are you a driven individual looking for a step up in your career?

We are working with a well-known and well-established financial services organisation with a strong presence in the UK. This organisation is seeking a Customer Care Leader to join their Swansea Branch. Your role as a Customer Care Leader will involve overseeing customer-facing operations, ensuring high levels of service quality and resolving any issues that may arise.

Key Responsibilities:

  • Lead a team of customer care professionals in providing exceptional service to customers
  • Analyse customer feedback and make recommendations for improvements
  • Maintain accurate records of customer interactions and resolutions
  • Collaborate with other departments to ensure seamless customer experience

About the Company:

This organisation has a strong reputation for delivering excellent customer service and is committed to innovation and growth. The successful candidate will have the opportunity to work with a talented team and contribute to the company's continued success.

What You'll Get:

  • A competitive salary of £45,000 - £60,000 per annum, depending on experience
  • A comprehensive benefits package, including pension scheme and life insurance
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Requirements:

  • Proven leadership and management experience
  • Excellent communication and interpersonal skills
  • Ability to analyse data and make informed decisions
  • Strong problem-solving and conflict resolution skills

How to Apply:

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you soon.


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