Customer Experience Strategist
22 hours ago
Are you a driven individual looking for a step up in your career?
We are working with a well-known and well-established financial services organisation with a strong presence in the UK. This organisation is seeking a Customer Care Leader to join their Swansea Branch. Your role as a Customer Care Leader will involve overseeing customer-facing operations, ensuring high levels of service quality and resolving any issues that may arise.
Key Responsibilities:
- Lead a team of customer care professionals in providing exceptional service to customers
- Analyse customer feedback and make recommendations for improvements
- Maintain accurate records of customer interactions and resolutions
- Collaborate with other departments to ensure seamless customer experience
About the Company:
This organisation has a strong reputation for delivering excellent customer service and is committed to innovation and growth. The successful candidate will have the opportunity to work with a talented team and contribute to the company's continued success.
What You'll Get:
- A competitive salary of £45,000 - £60,000 per annum, depending on experience
- A comprehensive benefits package, including pension scheme and life insurance
- Ongoing training and development opportunities
- A dynamic and supportive work environment
Requirements:
- Proven leadership and management experience
- Excellent communication and interpersonal skills
- Ability to analyse data and make informed decisions
- Strong problem-solving and conflict resolution skills
How to Apply:
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you soon.
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