Senior Director of Technical Program Management

About Outseer

At Outseer, we empower our customers to combat digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions worldwide to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers.

What You'll Achieve:

The Senior Director of Technical Program Management at Outseer is responsible for driving cross-functional product initiatives, overseeing strategy definition, and leading execution across multiple teams. This role supports the growth, delivery, and risk management of Outseer's product portfolio, while also fostering the development of Technical Program Managers (TPMs) who drive strategic execution.

Key Responsibilities:

• Lead and inspire a global team of Technical Program Managers, ensuring day-to-day operations align with business goals and drive high performance.
• Establish and elevate the TPM team by promoting best practices, providing coaching, and fostering continuous professional growth.
• Drive a culture of change, excellence, and innovation, constructively challenging the status quo, and leading to improved outcomes.
• Spearhead cross-functional projects to deliver critical business results, ensuring efficient execution and risk management across various teams and platforms.
• Expand team capabilities to keep pace with company growth, maintaining agility and adaptability in a dynamic environment.
• Ensure the team meets operational and financial objectives by managing expectations, offering coaching, and driving performance development.
• Introduce tools and training programs to enhance learning and productivity, empowering the team to tackle complex technical challenges.
• Develop and lead the execution strategy for the global product portfolio, aligning efforts with business priorities and maintaining industry leadership.
• Scale the TPM team to support rapid growth, while cultivating strong cross-functional partnerships across the organization.
• Optimize the TPM structure for effective execution, attracting top-tier talent and addressing skill gaps proactively.
• Foster a customer-centric culture, enabling effective communication, conflict resolution, and the delivery of impactful solutions.
• Define, track, and analyze key performance metrics to gauge product success and guide strategic decision-making.
• Align team priorities with broader business objectives, ensuring the development and delivery of industry-leading products.
• Oversee the growth, delivery, and risk management of the product portfolio, ensuring scalability and effective risk mitigation.

SAFe Expertise:

• Must be SAFe certified, with the ability to facilitate Agile Release Train (ART) processes and execution.
• Coach leaders, teams, and Scrum Masters to optimize productivity and alignment within the SAFe framework.
• Prepare, plan, and execute Program Increment (PI) planning events, the primary enabler of alignment across all levels of the Outseer SAFe organization.
• Ensure seamless coordination and alignment across teams through effective application of the SAFe methodology, fostering high performance and continuous improvement.
• Lead the reporting cadence of SAFe KPI's that align with the Outseer goals and requirements.

Requirements:

• S. in Computer Science or a related technical discipline, or equivalent experience.
• 12+ years of software industry experience, including systems engineering, hardware engineering, or technical product/program management experience.
• 10+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.
• Lead by example, prioritizing key initiatives and translating strategic vision into actionable, measurable outcomes.
• Proven experience communicating with and presenting to senior leadership, framing discussions to gather feedback, and working closely with technical management teams to develop systems, solutions, and products.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Strong analytical and problem-solving skills, particularly with large-scale systems.
• Experience leading cross-functional teams and driving product success through collaboration with product management, engineering, and other key departments.
• SAFe certification with experience facilitating ART processes, PI planning, and coaching teams through the Agile framework.

Behaviours:

• Strategic Alignment: Cascades strategic goals into departmental goals, ensuring alignment between the two. Translates broader organizational objectives into actionable targets for the department.
• Execution Focus: Sets high performance standards and drives execution. Mobilizes resources, removes barriers to success, and holds both self and others accountable for achieving results.
• Change Leadership: Drives change by challenging assumptions, taking responsibility for leading and executing change initiatives. Actively seeks opportunities to improve processes and embraces a proactive approach to change.
• Effective Decision-Making: Makes sound and timely decisions using problem-solving, decision-making, and planning tools. Analyses situations, gathers relevant information, and takes corrective action when necessary.
• Employee Development: Recognizes and understands the development needs and aspirations of employees. Takes these into consideration when assigning roles and responsibilities, fostering growth, and providing opportunities for skill enhancement.
• Employee Well-Being: Knows employees individually and cares for their well-being. Communicates their importance and value through words and actions, creating an environment where employees feel supported and appreciated.
• Clear Communication: Over-communicates by clearly translating corporate goals into departmental goals and targets. Communicates with passion and purpose, inspiring employees to listen and understand our strategic direction.

EEO Language:

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.